Plumbing SMS Templates for Contractors (Free Scripts)

How to use these plumbing SMS templates

These plumbing text message templates are designed to work in any phone system. Use simple merge tags like {{first_name}}, {{company}}, {{booking_link}}, and {{financing_link}} so you can reuse them across jobs.

Missed-call plumbing SMS templates

Use these plumbing SMS templates when you miss a call during a job. They apologize once, then move straight to photos + address so you can decide if it’s urgent.

Hi {{first_name}} — {{company}} plumbing here. Sorry we missed your call!
Text 2–3 photos of the leak/fixture + your address and we’ll confirm next steps.

Thanks for calling {{company}}.
Quickest path: text photos of the issue (pipe, drain, or heater), your address, and time windows.
We’ll reply with options and next steps.

You reached {{company}} plumbing.
Reply with photos, address, and “EMERGENCY” or “SCHEDULE” so we know how urgent it is.

Want more variations? See the full missed-call text-back templates guide.

Estimate follow-up SMS templates (Day 1–14)

Plug these into your follow-up sequence for water-heater installs, repipes, and bigger plumbing jobs. They’re adapted from the 14-day SMS follow-up sequence.

Day 1
Hi {{first_name}} — {{company}} here. Just checking in:
do you have any questions about the plumbing estimate I texted?

Day 3
Quick note, {{first_name}} — your estimate is still active.
If photos have changed (more damage, new leak), text an update and we’ll adjust.

Day 7
We’ve got openings for {{service}} this week:
Tomorrow 9–11a or Thu 1–3p. Want one of those for your place on {{city}}?

Day 14
Still need plumbing help at {{address}}?
If not, we’ll close this out to keep the schedule clear — reply any time to reopen.

Emergency plumbing & after-hours SMS templates

For “pipe burst” moments, these plumbing SMS templates collect the info you need and set expectations on response times.

EMERGENCY (business hours)
Hi {{first_name}} — {{company}} plumbing.
Turn off water at the main if you can, then text photos of the leak + your address.
We’ll reply with ETA options in a few minutes.

AFTER HOURS
Hi {{first_name}} — {{company}}.
We’re after hours but triaging emergencies from text.
Reply with “EMERGENCY” + photos + address and we’ll text back options + pricing windows.

WATER HEATER OUT
Hi {{first_name}} — {{company}} plumbing.
Text a photo of the water heater label + the area around it and your address.
We’ll confirm repair vs replacement options and timing.

Maintenance & water-heater reminder texts

These plumbing SMS templates keep you in touch between emergencies: yearly flushes, drain cleaning, and check-ups.

Annual water heater reminder
Hi {{first_name}} — it’s {{company}}.
It’s been about a year since we serviced your water heater.
Want us to flush it and check for issues? Reply YES for options or STOP to opt out.

Drain cleaning promo
Hi {{first_name}} — {{company}} plumbing.
We’re running a drain-cleaning special this month for existing customers.
Text “DRAIN” if you’d like details and open time slots.

Membership / service plan
Hi {{first_name}} — {{company}}.
We’re launching a plumbing maintenance plan (priority scheduling + discounts).
Text “PLAN” if you’d like us to text details.

Review-request SMS templates for plumbers

Send these a few hours after the job, then again 3 days later if they haven’t clicked the link.

Same-day review request
Thanks again for choosing {{company}} for your plumbing today, {{first_name}}!
If we earned 5⭐, would you mind leaving a quick review here?
{{review_link}}

Review reminder (3 days later)
Hi {{first_name}} — {{tech_name}} from {{company}}.
If everything’s still working well, a quick review here helps a ton:
{{review_link}}
If anything isn’t right, just reply and we’ll fix it.

TCPA & consent tips for plumbing SMS

This isn’t legal advice, but here are common-sense guardrails most plumbing companies follow when using SMS templates.

For background, you can review the FCC’s consumer guide on robotexts and telemarketing: FCC texting rules.

How to set these plumbing SMS templates up in BuildFolio

FAQ: Plumbing SMS templates for contractors