“On My Way” Notifications for Contractors — ETA Text with Maps
On My Way notifications send customers a quick ETA and a Google Maps link so they know when to expect you. Fewer no-shows, fewer “are you close?” calls.
Key capabilities
One-tap templates
Preset messages pull in name, appointment window, and address automatically.
Google Maps ETA
Send a link with your live route so customers can track progress.
Team dispatch
Techs can send “On My Way” from the mobile view right before they roll.
Example “On My Way” text
“Hi {{customer_name}}, it’s {{tech_name}} from {{company}} — I’m on my way. ETA: {{eta_time}}. Track me here: {{maps_link}} Reply STOP to opt out.”
Customize copy by trade and appointment type. Quiet hours and opt-out handled automatically.
On My Way FAQs
Do customers need an app?
No. They receive a text with a standard web link to view the map.
Can I restrict sends to business hours?
Yes—set quiet hours and per-day windows to avoid late-night messages.
Does this replace my scheduling tool?
BuildFolio focuses on communications—use it alongside your calendar or FSM.
Give customers confidence you’re on the way.
Turn on “On My Way” notifications with BuildFolio Pro. Try it free for 14 days.